Board Thread:Game Discussion/@comment-9890645-20141213043821/@comment-13789016-20141217224240

Alex's motivation is simply that he believes that the TFL team is working as hard as they possibly can and he thinks that things have come a long way. He honestly thinks that we shouldn't have anything to complain about, and doesn't want anything changed. Because of that, his perception of us is that we are babies complaining about meaningless stuff just trying to get freebies.

But thats our job... as customers... to say what we believe is freaking wrong. and he doesn't get it.

i did my lengthy speech... he did apologize at least for the mis-use of the word exploit. Its still worth it to complain about the things that go wrong though, because the feedback has to sway them if at least just a little bit.