Board Thread:Game Discussion/@comment-9890645-20130809155352/@comment-10314727-20130811015741

" Either share your secret for the success with the rest of us or stop whining in public."

Hey Goc, well, I hope this wasn't directed at me. I'm quite fond of the community here, and my intent in continuing to lurk was to preserve some of the friendships I've made here as well as provide adequate warning to others about what I feel are serious and unignorable issues with this game. Issues that cost me hundreds of dollars to discover which I never had refunded.

When I did get my refund I promptly asked mobage to delete my account due to my desire to not play with unpaid for items.

So, to answer the quoted bit above, and I thought I had been perfectly clear before, so again apologies if I had not, these were the steps I took in order to get a refund for specific transactions from Apple, after 5 days of repeated emails silence (other than a single off-topic form letter reply) from Mobage support over purchase bugs.

Every time I purchased coins from Mobage, I would soon shortly receive a receipt email from Apple (iTunes Store).

Those emails contain line items something like the following:

TRANSFORMERS Legends, CyberCash 5210  Mobage, Inc. In App Purchase $49.99

Report a Problem

That 'report a problem' is a link which allows you to write an email directly to Apple support over your purchase issue, in my case I stated:

"I have purchased virtual coins to purchase in-game items.  The in-game items were not delivered as expected.  I have consistently tried to resolve this issue with Mobage customer support, but they have repeatedly refused to answer my emails over the last 5 days.  At this point I have done all I can to resolve the issue with them directly."

Apple sent me an automated reply at first stating that it might be up to 48 hours for them to look into my issue. I received a very friendly human response from Apple in under 24 hours. The Apple agent specified that it is against iTunes terms of service to offer refunds since all sales are considered final, but in this specific case they were willing to refund my purchase. I replied, and stated that the week long delay from Mobage customer support had severely damaged the value of all of my purchases for that event, and included a complete listing of all my purchases for that event (and that event only). The Apple agent promptly replied, saying they had reversed all the transactions I quoted, but that this was the final time they would ever assist me with respect to Mobage, and to be extremely careful if I ever choose to purchase from them again.

I then emailed Mobage support for the last time, asking them to delete my account and to remove me from the leaderboard rankings for that event. This time they DID reply, and surprisingly quickly! They 'deactivated' my account so that I would never be able to use it again, and did not remove my account from the leaderboard despite my request.

Remember you have other avenues of consumer protection available to you as well. If you purchased your coins using a credit card, and Apple or Google refuses to help you out, give your CC company a call. All of these companies actually care about customer satisfaction, they want repeat business, which is why they make these avenues of support available to you in the first place.

I don't know what else to say man, other than I'm sorry you're upset as that was clearly never my intention, I'm not leaving you to pick up the bill for anything, that I was as above board as I could manage considering the circumstances, and that I really, really hope you manage to get a refund if Mobage wronged you, as I have no doubt they have.