Board Thread:Game Discussion/@comment-10667507-20140213040518/@comment-24453374-20140213212759

My feeling, as if everyone didn't know already, is that Mobage is probably the most unprofessional company I've ever dealt with. Their "customer service" is a joke. I once submitted a screenshot of a player with 9 Cyclonus'. This was a week after the Cyclonus episode, so there were no bonuses involved. The player had a DP of over 40K. I asked "customer support" if there was some bonus involved that I was not aware of that would cause such an increase in DP. The response I got was that the situation was investigated and no wrong-doing could be found. I never said anything about any wrong-doing. I asked a simple question that they did not answer. There were 2 other times that the same thing happened. I asked a simple question and their response was completely unrelated to my question.

Changing the friend bonus twice in less than a week was also a joke. I already had all 3 Skylynx cards and was 2 friends away from the last Squawktalk card when they changed the friends system. Again. So instead of only needing 2 friends, I then needed 13 friends and ended up with 2 completely worthless Squawktalk cards that I already had.

And while I agree with postponing this weeks episode to do whatever it is they're trying to do, waiting until an hour after the episode was supposed to start to let everyone know is beyond ridiculous. I'm a borderline T2 player with a DP around 22K. I have spent less than $20 on this game, mostly on chains and cubes. But I look forward to Tuesday nights when the new episode starts. Last night was a huge let down and if they were going to postpone they should have notified players a lot sooner than they did.