Board Thread:Game Discussion/@comment-11590835-20130808070152/@comment-10314727-20130809075833

As for this game not being gambling, this is actually what made me quit and demand a refund from Apple. I stupidly spent several hundred dollars on space bridge draws chasing a x10 raid. Needless to say, I got 7, 7!! x10 robots and not a single alt.

I emailed mobage support and asked whether or not this was in error, since assuming an unbiased distribution between robots and alts, the chances of this occurring are well under 1%, and I got exactly ONE response about how the game would be 'pay to win' if I actually received the cards that they were advertising and I had just spent $250 trying to get.

Obviously I took issue with their response and I sent several emails over several days asking for clarification on draw percentages and whether or not what happened to me was a bug. Mobage didn't even do me the courtesy of replying to even one of these, they simply ignored all my emails from then on.

By this point I had spent another $100 on cubes that episode, so for those keeping track I was up to $350 spent on that event so far, and apparently all that money doesn't even rate the courtesy of a reply. Fortunately Apple listened though, they promptly refunded me the full $350 for that episode and I deleted the game for good.

I hope this sets off all sorts of alarm bells for others as well. Companies that outright ignore support requests from paying customers are probably not companies that you want to do business with. It's a clear sign that these guys are playing a really short term game here, and milking this as hard as they can as fast as they can with no thought towards long term customer satisfaction.

So, based on this I claim that if you're paying into the space bridge, then this company is running a scam on you. I am quite certain that the space bridge draws are rigged; and with no independent verification of their code, no one but Mobage themselves will ever be able to prove otherwise.

That being said, I am both infuriated and intrigued to hear that people were able to cheat coin purchases somehow. If you know how they were managing this then I say post full details. No better way to force Mobages hand in fixing this than to blow it wide open to the public, as that would definitely affect their bottom line.