Board Thread:Game Discussion/@comment-68.119.230.32-20130730011438

Well this is what you will expect to see if you are trying to have mobage fix some kind of issue in your account: This is the whole back and forth with mobage in regards to some cybercash disapearing from my account the top is the last one I sent them: From: Date: July 29, 2013, 5:41:07 PM EDT To: "support@mobage.com"  Subject: Re: Account was hacked

There is none in my home that knows my login for the device and game unless my 5 year old is up at 2 in the morning and is a genius at figuring out passwords. That is what I am referring to on the 25th I never made any purchases. After the 25th I did made some purchases I am not referring to those purchases after the 25th but the ones done on the 25th itself. The morning of the 25th after I found out the cybercash was missing I sent a message to your customer support about it. It is kinda strange that first I am told that I logged on the wrong account, then I am told that there is no game data for the account XXXXXXXXXXXXX, and now that there were purchases done on July 25th when I was not even logged on the game. Can you explain to me why I keep getting different reasons for the disappearance of the cybercash? Well I assume I am better off posting this on all the forums related to the game so other customers are aware of what is going on specially the way excuses why something happened changes 3 different times and will go ahead with filling the complain with the attorney general Kamala D. Harris, The BBB, Hasbro, and small claim court due to the theft of $257.93 in the manner of cybercash disappearing from my account and misleading a customer with false statements.

On Jul 29, 2013, at 5:11 PM, Mobage Support  wrote:

Type your response ABOVE THIS LINE to reply

Subject: Account was hacked JUL 29, 2013 | 02:11PM PDT Trevor replied: Hi ,

Our records show a number of in-game purchases on July 25th, and even afterwards up until today. You may want to check to see if someone else has been using your device.

<span style="font-family:verdana,geneva,lucida,'lucidagrande',arial,helvetica,sans-serif;">Take care, <span style="font-family:verdana,geneva,lucida,'lucidagrande',arial,helvetica,sans-serif;">Trevor

<span style="font-family:verdana,geneva,lucida,'lucidagrande',arial,helvetica,sans-serif;">-- <span style="font-family:verdana,geneva,lucida,'lucidagrande',arial,helvetica,sans-serif;">Please rate my response here! <span style="font-family:verdana,geneva,lucida,'lucidagrande',arial,helvetica,sans-serif;">JUL 29, 2013 | 01:39PM PDT <span style="font-family:verdana,geneva,lucida,'lucidagrande',arial,helvetica,sans-serif;">replied: <span style="font-family:verdana,geneva,lucida,'lucidagrande',arial,helvetica,sans-serif;">Made what purchases? I had yet to purchase anything when I went to bed on the 25th. So what are you referring as accidental purchases? How can I purchase anything on the game while I am not logged on the game and sleeping? <span style="font-family:verdana,geneva,lucida,'lucidagrande',arial,helvetica,sans-serif;">JUL 29, 2013 | 12:46PM PDT <span style="font-family:verdana,geneva,lucida,'lucidagrande',arial,helvetica,sans-serif;">Trevor replied: <span style="font-family:verdana,geneva,lucida,'lucidagrande',arial,helvetica,sans-serif;">Hi,

<span style="font-family:verdana,geneva,lucida,'lucidagrande',arial,helvetica,sans-serif;">It appears you made a number of accidental purchases. We're not able to credit the CyberCash back to your account or remove the items you received for the purchases.

<span style="font-family:verdana,geneva,lucida,'lucidagrande',arial,helvetica,sans-serif;">Take care, <span style="font-family:verdana,geneva,lucida,'lucidagrande',arial,helvetica,sans-serif;">Trevor <span style="font-family:verdana,geneva,lucida,'lucidagrande',arial,helvetica,sans-serif;">JUL 29, 2013 | 12:39PM PDT <span style="font-family:verdana,geneva,lucida,'lucidagrande',arial,helvetica,sans-serif;">replied: <span style="font-family:verdana,geneva,lucida,'lucidagrande',arial,helvetica,sans-serif;">When I opened the game on July 25 8:00 am Eastern time I noticed the discrepancy. The night before all I did was purchase some cybercash then shut the game down and went to bed. I had not purchased anything at that time. <span style="font-family:verdana,geneva,lucida,'lucidagrande',arial,helvetica,sans-serif;">JUL 29, 2013 | 12:24PM PDT <span style="font-family:verdana,geneva,lucida,'lucidagrande',arial,helvetica,sans-serif;">Trevor replied: <span style="font-family:verdana,geneva,lucida,'lucidagrande',arial,helvetica,sans-serif;">Hi ,

<span style="font-family:verdana,geneva,lucida,'lucidagrande',arial,helvetica,sans-serif;">Can you confirm when the CyberCash discrepancy first appeared? It sounds like you made some in-game purchases accidentally.

<span style="font-family:verdana,geneva,lucida,'lucidagrande',arial,helvetica,sans-serif;">Thanks, <span style="font-family:verdana,geneva,lucida,'lucidagrande',arial,helvetica,sans-serif;">Trevor <span style="font-family:verdana,geneva,lucida,'lucidagrande',arial,helvetica,sans-serif;">JUL 29, 2013 | 10:04AM PDT <span style="font-family:verdana,geneva,lucida,'lucidagrande',arial,helvetica,sans-serif;">replied: <span style="font-family:verdana,geneva,lucida,'lucidagrande',arial,helvetica,sans-serif;">This are the last 4 transactions that I can pull at this moment: <span style="font-family:verdana,geneva,lucida,'lucidagrande',arial,helvetica,sans-serif;">Apple order numbers XXXXXXXZJ5, XXXXXXXJ0G, <span style="font-family:verdana,geneva,lucida,'lucidagrande',arial,helvetica,sans-serif;">XXXXXXXJBW, and XXXXXXX0WM. User XXXXXXXXXXXXX <span style="font-family:verdana,geneva,lucida,'lucidagrande',arial,helvetica,sans-serif;">JUL 29, 2013 | 09:38AM PDT <span style="font-family:verdana,geneva,lucida,'lucidagrande',arial,helvetica,sans-serif;">Travis replied: <span style="font-family:verdana,geneva,lucida,'lucidagrande',arial,helvetica,sans-serif;">Can you please reply with your Google order number so I can look into this for you in more detail?

<span style="font-family:verdana,geneva,lucida,'lucidagrande',arial,helvetica,sans-serif;">For help finding your Google order number, visit

<span style="font-family:verdana,geneva,lucida,'lucidagrande',arial,helvetica,sans-serif;">support.mobage.com/customer/portal/articles/954534-general---how-do-i-find-my-google-order-number-

<span style="font-family:verdana,geneva,lucida,'lucidagrande',arial,helvetica,sans-serif;">In order to allow us to investigate the issue efficiently, please be sure to include your Mobage account name as well.

<span style="font-family:verdana,geneva,lucida,'lucidagrande',arial,helvetica,sans-serif;">If you have any questions, please reply and let me know. <span style="font-family:verdana,geneva,lucida,'lucidagrande',arial,helvetica,sans-serif;">JUL 29, 2013 | 09:35AM PDT <span style="font-family:verdana,geneva,lucida,'lucidagrande',arial,helvetica,sans-serif;">replied: <span style="font-family:verdana,geneva,lucida,'lucidagrande',arial,helvetica,sans-serif;">Why would you give me in-game credits when that has no value? What is missing from my account is 27100 cybercash valued at $257.93 before tax. So that is what I expect to be returned to me not in-game currency which has no real use and I have over 25 million of it. All I have asked is to have the 27100 cybercash that had disappeared from my account restored. Otherwise the only action I am left to pursue would be file a complain to the attorney general, the BBB, hasbro, and small claim court due to theft of $257.93 in the manner of cybercash disappearing from my account. <span style="font-family:verdana,geneva,lucida,'lucidagrande',arial,helvetica,sans-serif;">JUL 29, 2013 | 08:04AM PDT <span style="font-family:verdana,geneva,lucida,'lucidagrande',arial,helvetica,sans-serif;">Travis replied: <span style="font-family:verdana,geneva,lucida,'lucidagrande',arial,helvetica,sans-serif;">Hi , <span style="font-family:verdana,geneva,lucida,'lucidagrande',arial,helvetica,sans-serif;">I'm unable to remove cards from your deck, but I did credit you with some currency to help make up for the issue you've experienced. <span style="font-family:verdana,geneva,lucida,'lucidagrande',arial,helvetica,sans-serif;">If you need any more help, let me know and I'll see what I can do! <span style="font-family:verdana,geneva,lucida,'lucidagrande',arial,helvetica,sans-serif;">JUL 29, 2013 | 07:48AM PDT <span style="font-family:verdana,geneva,lucida,'lucidagrande',arial,helvetica,sans-serif;">replied: <span style="font-family:verdana,geneva,lucida,'lucidagrande',arial,helvetica,sans-serif;">I logged in the XXXXXXXXXXXXX account there is 0 cybercash on it I don't play on that account was not even aware it was setup. If you look at the records of transactions you can see that the account utilized to purchase cybercash was XXXXXXXXXXXXX which is the account with the missing cybercash and has cards sitting on the messages waiting to be accepted that I have no idea were they came from. <span style="font-family:verdana,geneva,lucida,'lucidagrande',arial,helvetica,sans-serif;">JUL 29, 2013 | 07:30AM PDT <span style="font-family:verdana,geneva,lucida,'lucidagrande',arial,helvetica,sans-serif;">Travis replied: <span style="font-family:verdana,geneva,lucida,'lucidagrande',arial,helvetica,sans-serif;">Hi , <span style="font-family:verdana,geneva,lucida,'lucidagrande',arial,helvetica,sans-serif;">I understand that XXXXXXXXXXXXX is the account you're logged in with presently, but since it's missing your data, that leads me to believe it's not actually the account you're seeking. <span style="font-family:verdana,geneva,lucida,'lucidagrande',arial,helvetica,sans-serif;">This is why I'd like to get you to try logging into XXXXXXXXXXXXXX, since it also contains Transformers game data. <span style="font-family:verdana,geneva,lucida,'lucidagrande',arial,helvetica,sans-serif;">With an email address not linked to a Mobage ID already, I can place that on the account and help you access it. That way we can check to see if it contains your game data or not. <span style="font-family:verdana,geneva,lucida,'lucidagrande',arial,helvetica,sans-serif;">JUL 29, 2013 | 07:22AM PDT <span style="font-family:verdana,geneva,lucida,'lucidagrande',arial,helvetica,sans-serif;">replied: <span style="font-family:verdana,geneva,lucida,'lucidagrande',arial,helvetica,sans-serif;">I attached a picture showing proof of my account which is XXXXXXXXXXXXX

<span style="font-family:verdana,geneva,lucida,'lucidagrande',arial,helvetica,sans-serif;">JUL 29, 2013 | 07:01AM PDT <span style="font-family:verdana,geneva,lucida,'lucidagrande',arial,helvetica,sans-serif;">Travis replied: <span style="font-family:verdana,geneva,lucida,'lucidagrande',arial,helvetica,sans-serif;">Hi , <span style="font-family:verdana,geneva,lucida,'lucidagrande',arial,helvetica,sans-serif;">The only account of the two I mentioned that has Transformers data on it is XXXXXXXXXXXXXX, linked to a gmail account. It's likely this may be the account you're seeking. <span style="font-family:verdana,geneva,lucida,'lucidagrande',arial,helvetica,sans-serif;">I've sent a password recovery link there for you, but if you don't have access to that gmail account any longer, I can swap the account to a new address for you, as long as it's not in use with a Mobage ID already. <span style="font-family:verdana,geneva,lucida,'lucidagrande',arial,helvetica,sans-serif;">JUL 29, 2013 | 06:11AM PDT <span style="font-family:verdana,geneva,lucida,'lucidagrande',arial,helvetica,sans-serif;">replied: <span style="font-family:verdana,geneva,lucida,'lucidagrande',arial,helvetica,sans-serif;">I don't know what those two accounts are the only account that I am aware of is XXXXXXXXXXXXX and it is the only account I am logged in. I even changed the password when the incident first occurred. I know I am in the correct account I even checked the profile to verify the device I'd you have on record. <span style="font-family:verdana,geneva,lucida,'lucidagrande',arial,helvetica,sans-serif;">JUL 29, 2013 | 05:59AM PDT <span style="font-family:verdana,geneva,lucida,'lucidagrande',arial,helvetica,sans-serif;">Travis replied: <span style="font-family:verdana,geneva,lucida,'lucidagrande',arial,helvetica,sans-serif;">Hi , <span style="font-family:verdana,geneva,lucida,'lucidagrande',arial,helvetica,sans-serif;">I'm Travis, thanks for writing back in! <span style="font-family:verdana,geneva,lucida,'lucidagrande',arial,helvetica,sans-serif;">I checked your device through our system and noticed two other accounts linked to it, XXXXXXXXXXXXXX, and XXXXXXXXXXXXXX. <span style="font-family:verdana,geneva,lucida,'lucidagrande',arial,helvetica,sans-serif;">If you need a hand with your password, just enter the email address linked to your account here: app.mobage.com/forgot. <span style="font-family:verdana,geneva,lucida,'lucidagrande',arial,helvetica,sans-serif;">Please make sure to use no capital letters there, as our system is case sensitive, and the email address on your account is not registered with a capital.

<span style="font-family:verdana,geneva,lucida,'lucidagrande',arial,helvetica,sans-serif;">If you need any more help, let me know! <span style="font-family:verdana,geneva,lucida,'lucidagrande',arial,helvetica,sans-serif;">JUL 28, 2013 | 11:40AM PDT <span style="font-family:verdana,geneva,lucida,'lucidagrande',arial,helvetica,sans-serif;">I only have one account it is XXXXXXXXXXXXX.I logged out and logged back in and my cybercash is still missing and on my messages there is one with a bunch of cards that I don't know where they came from. I know I am on the correct account which is XXXXXXXXXXXXX since that is the only one I have. I would appreciate it if you could fix my account. <span style="font-family:verdana,geneva,lucida,'lucidagrande',arial,helvetica,sans-serif;">JUL 28, 2013 | 11:35AM PDT <span style="font-family:verdana,geneva,lucida,'lucidagrande',arial,helvetica,sans-serif;">replied: <span style="font-family:verdana,geneva,lucida,'lucidagrande',arial,helvetica,sans-serif;">I only have one account it is XXXXXXXXXXXXX.I logged out and logged back in and my cybercash is still missing and on my messages there is one with a bunch of cards that I don't know where they came from. I know I am on the correct account which is XXXXXXXXXXXXX since that is the only one I have. I would appreciate it if you could fix my account. <span style="font-family:verdana,geneva,lucida,'lucidagrande',arial,helvetica,sans-serif;">JUL 28, 2013 | 10:36AM PDT <span style="font-family:verdana,geneva,lucida,'lucidagrande',arial,helvetica,sans-serif;">Alex Mac replied: <span style="font-family:verdana,geneva,lucida,'lucidagrande',arial,helvetica,sans-serif;">Hey there Antonio!

<span style="font-family:verdana,geneva,lucida,'lucidagrande',arial,helvetica,sans-serif;">Thanks for writing in! It looks like you are logged into the wrong account. No worries, this is easy to fix. First you will have to log out of Transformers: Legends. Instructions on how to do so can be found here: support.mobage.com/customer/portal/articles/954419-general---how-do-i-log-out-of-my-account-

<span style="font-family:verdana,geneva,lucida,'lucidagrande',arial,helvetica,sans-serif;">After logging out, reopen the game. On the first screen, below "Sign in with Facebook", tap on "Sign in with email or Mobage name", then tap on "Log in". You should now be able to sign into your XXXXXXXXXXXXX account. Please log in with this username, and not your email address.

<span style="font-family:verdana,geneva,lucida,'lucidagrande',arial,helvetica,sans-serif;">Good luck! <span style="font-family:verdana,geneva,lucida,'lucidagrande',arial,helvetica,sans-serif;">Alex Mac <span style="font-family:verdana,geneva,lucida,'lucidagrande',arial,helvetica,sans-serif;">JUL 25, 2013 | 05:20AM PDT <span style="font-family:verdana,geneva,lucida,'lucidagrande',arial,helvetica,sans-serif;">Original message <span style="font-family:verdana,geneva,lucida,'lucidagrande',arial,helvetica,sans-serif;"> wrote:

<span style="font-family:verdana,geneva,lucida,'lucidagrande',arial,helvetica,sans-serif;">I woke up this morning and when I started the game it shows over half of my cybercash gone and a bunch of cards that I did not have and the tiered bridge had been purchased to the last one. I have not played the game since the last event ended I only purchased the cybercash and then logged off. I had over 42,200 cybercash and now is showing 15,855. Can those cards that I never had be removed and my cybercash restored? <span style="font-family:verdana,geneva,lucida,'lucidagrande',arial,helvetica,sans-serif;">This message was sent to  [mailto:XXXXXXXXXXXXX1@me.com XXXXXXXXXXXXX1@me.com]<span style="font-family:verdana,geneva,lucida,'lucidagrande',arial,helvetica,sans-serif;"> in reference to Case #: 166482. <ac_metadata title="what to expect when trying to have mobage fix an issue with your account."> </ac_metadata>