Board Thread:Game Discussion/@comment-9890645-20131124022446/@comment-10667507-20131126074617

Wow. Just wow. With all of the customer service experience that I have in my 20 years of working, I've never seen a company (big or small) respond in such a way. The old phrase "The customer is always right" should still be the correct mantra that any business should follow especially if they have ANY customers. In that kind of business, you're trying to get someone to purchase your product/service and you do whatever you can to get and keep their business, and you HAVE to adapt to what the customers want to stay in business. Just because you like it, doesn't mean that your customers will. It's like changing a restaurant menu. You can like everything on what you make, but if no one else does, you're not going to have any business.

GoC, I must say that what you said in your conversation was very professional, courteous, and a good representation of the group of players from the wikia. Thank you on my and our behalf as everyone else has said too. The one thing that I believe you should add into your final statements to them is a copy of their Terms of Service that was pointed out above where it states that we cannot cheat, hack, yadda, yadda, yadda, and ask why the TOS isn't being followed? We have all followed them in earnest, but those that do not should not be able to continue playing the game. I think that that is an important question that needs to be answered by someone at the company. With the response that they give, (which we don't expect to be in our favor), we would all have something to present to apple or google for a legitimate refund. Also, I think that the whole conversation should be sent to Hasbro for their perusing as they are affiliated with that company. Mobage was given a license to use their products, images, names, etc. for Mobage's game. I think that they would like to know of the bad reputation this company is giving their product line.