Board Thread:Game Discussion/@comment-5996974-20130521101634/@comment-8005832-20130524222046

I hear you about customer satisfaction. But since I don't pay for any of their services, I don't expect them to take any interest in my suggestions and they shouldn't.

They have improved the game but in ways that generally taken for granted. They increased the card storage, as well as the amount of cards pulled from medals (remember the days of 10 card pulls and losing medals from lack of time to do all that pulling), turning unused episode medals into regular medals for later use, increasing the amount of cards that can be used during upgrades, giving bonuses to upgrading/selling during events. With the last event,  it appears that they fixed log in loading waits.

They made improvements to the mechanics which in turns make the experience better. These are all very reasonable improvements based on customer complaints. I recognize that the card collection aspect is a big deal and being denied a card is really frustrating. However, that isn't a legitimate complaint. I can't think of any other type of game where that kind of complaint would even gain traction.

There is no guarantee that they amount of money a player spends will make mobage's listen to them. Why is there no guarantee? Because there is no contract to do so. In fact, they already honored any contract. Player spends x money, gets x coins, spends x coins, gets x cards. That's the extent of the relationship.

We don't buy their "game" - it's free, we buy access to content in the "game". In fact, that's the actual game. It's all about that very simple monetary transaction.