Board Thread:Frustrations and Venting/@comment-9890645-20140711183627

Just letting guys know I sent this out to them today. Shouldn't make campaigns boring for guys like me. LOL

To whom it may concern...

I am aware that many TFL players whose levels were raised due to the raising of the level cap to 9999 have written in to Mobage about getting back BC and EC (or the full recharge equivalents) for those levels.

I am also aware that Mobage Customer Support has responded to this issue (in its customary manner).

I am writing this letter to express my views on the subject, as a long time player whose level shot up by 534 due to the raising of the level cap.

If anyone on the game team thinks, for even a moment, that the clamor among players for an increase of the level cap was so that we could continue to receive our Bronze Character Medals, Bronze Weapon Medals and extra ally slots, they, frankly, should be fired for having the IQ of a doorknob. The full Battle Cube and Energon recharges gained for level increase are the only things that TFL players care about regarding level advancement. Honestly, had I not received a single Bronze Medal or ally slot for the 534 levels I had gained under the old level cap, you'd not have heard a single word from me on this issue... As long as I had received the correct BC and Energon restitution.

Understand this: Every time I didn't advance a level when I should have, I had to expend an extra 2 Small Energon Recharges to cover that loss. I also did not receive my free Battle Cubes, which I would have had the choice of either spending outright or spending to convert to a BC (via Final Attack rewards during an episode). Ideally, each player over level 999 deserves, at minimum, one Full Energon Recharge and one Full Battle Cube Recharge for each level "gained" by the raising of the cap (534 in my case). Most players would willingly accept two Small Energon Recharges and three Battle Cubes per level "gained" in their stead.

Players have posted responses from Mobage indicating that the reason we are being denied what is rightfully ours is that they feel that this outlay, combined with the plentiful gifts handed out during the MGK1 debacle, would damage "the economy of the game."

Frankly, that is not my problem. Nor is it the problem of any player who gained levels via the raising of the level cap. Had the MGK episode been playtested and fixed before its first release - a failing of YOURS, not OURS - you wouldn't have this excuse to fall back on. So, really, WE are paying for YOUR mistake and YOUR compensation for said mistake.

That makes absolutely no sense. You are punishing players because you screwed up and compensated players for it. MGK1 has NOTHING to do with this. At all. Period.

If it wasn't for the communities that have built up around this game (and our shared love of all things Transformers), I would quit this game now, if I hadn't quit already. You continue, repeatedly, to treat loyal, long-time, high-paying customers like dirt, for seemingly no good reason. You continue, repeatedly, to release updates full of bugs and episodes full of bugs, both of which lead to situations that render some or all of the game unplayable; most players suspect that we are actually beta testers for your application, not users, players, or customers. The CS responses we get often reinforce this notion that we should be grateful to our Mobage overlords for merely providing us with this application - despite the reality that myself and others have, at this point, spent multiple thousands of American dollars individually on this application that frequently requires us to "butt heads" with CS over issues that could have been caught and fixed with a simple in-house beta test.

Give us what is ours. I expect the following in my rewards box at some point in the near future: either 534 full energon recharges or 1068 EC, and either 534 full battle cube recharges or 1602 BC. I rightfully earned these by gaining levels in the game. If I earned the Bronze Medals and ally slots, I earned these as well. WITHOUT QUESTION.

Thank you,

(real name redacted)  