Board Thread:Frustrations and venting/@comment-9890645-20131110210320/@comment-17715033-20131111055457

For Google Play, here's a more direct link:

https://support.google.com/googleplay/contact/apps_refunds_payments_issues/

It has worked for me on a different game before.. and if this drama doesn't get resolved soon, I might ask for a refund as well.