Board Thread:Game Discussion/@comment-16870461-20131206013947/@comment-11482499-20131209082551

Hm it seems clear the helpdesk folks are not themselves familiar with the game.

They're more used to answering "I'm missing rewards/cubes!" type simple complaints, than more deep-rooted philosophical debates on what the level of boss progression should be. I can't blame them for that. They should escalate this to Alex/whichever suit is in charge of pretending to give a hoot about players these days.