Board Thread:Frustrations and venting/@comment-11107497-20131222035814

Bit surprised to be reading Alex's comments on the mobage facebook page.. he can be quite condescending. I can understand he gets quite a lot of crap from people, most of which is not his fault.. but still.. looks like he doesn't really care sometimes and he seems to take the position that he is right, players are wrong and players are worthless. Also, there's either two alex's or someone posting on his behalf. Completely unprofessional and inappropriate behaviour for such a large company. It's an interactive forum but you're not one of the boys playing on a forum Alex, you are a paid employee and we are your customers, who all invest far more time than you have in the game and many have invested large quantities of money.

Most disappointing is the player who after receiving alex's email about space bridge refunds for the first 24hr's for ANY purchases, and then being told it was only for people who spent OVER the cost of $60... the guy spent $58.71.. he should have been refunded.

responding to some of the comments on their page about the hidden update:

"Didn't it cross your mind that dealing 230mil dmg might be a bit outside of your deck's actual range?"

"I'm sorry that everybody's god mode was taken away, but what would you want the development team to do in that sort of situation? Do you really want to participate in an event where your deck strength means nothing, and the top tier players are simply those who could find the most raid bosses?" - um, lol.. this is how raids normally are, before the 'fix' :p

there was also a comment I can't find now where someone said the apology gift was not good enough and alex replied thinking it was a holiday gift (like the base increase) and not an apology and said something to the effect of: if you don't like it, don't take it and use it.

double alex:

"Hey Stephen, this refund was for players who had exceeded the sale price. If you walked into Best Buy today, purchased a brand new television for $300.00, and then it went on sale for $60.00 the next day, you would would be refunded for the difference. If you walked into Best Buy, purchased a $50.00 dollar television, and then decided to return it the next day, only because you saw a better one that had gone on sale for $60.00, that would be fraud. I'm glad Alex from our CS team was willing to go the extra mile for you, but you aren't exactly embodying the situation that this refund was intended for.

Best, Alex" 