Board Thread:Frustrations and Venting/@comment-25442605-20140929041039

Emos (and others),

I have noticed that the game has been updated as of about an hour or so ago (4:30pm New Zealand time / 8:30am San Francisco/ Vancouver time) and that the first attack seems to be working now. Thank you to your team for getting this done, I appreciate that it is hard to change a tyre when the car is moving. However, to extend the metaphor, maybe you should have checked it wasn't flat before starting the journey. Who knows how many 'first attacks' went unrewarded across all players and all bosses, and as a result, how many opportunities to get Teletraan chips and potential Mixmaster and Scrapper bots/alts/weapon pulls went begging? It doesn't cost you anything to provide these, yet the benefit of having these in player's inventories is immense.

I have read reports of players on forums who have been compensated and compensated well for this bug, yet I have not. Seeing as I bought this to your attention (APPARENTLY no one else had before me according to Trevor, which I think is very hard to believe) don't you think I would have been sorted out as a matter of course? I realise your team needs a weekend to relax and I am not begrudging you that, just remember that some of your customers are on the other side of the world - and some are closer to the other pole - from you. To leave me and possibly others hanging, not knowing how many resources we should commit to this episode is a bit slack seeing as this game is all about resource management at its core.

This has been poor service and I am more than qualified to make that statement. Even though I am a teacher at a high school, prior to that I lectured at a hospitality training school here in New Zealand while I studied for my Double Bachelors Degree in Science (majors in Physics and Mathematics) and Business (major in Marketing). Before then I was heavily involved in customer service and was even in your neck of the woods working on a cruise ship twelve years ago sailing from Los Angeles to Alaska.

Your company does have a good product for the most part, it is just frustrating that 80% of your problems are the same 20% week in and week out. To extend the Pareto principle further, 80% of your complaints and suggestions come from 20% of your customers. The rest just leave and spread the bad word. Only you will know how many that would mean would go if 100% were do so. I do not want to do that, I have been a fan of Transformers since I can remember and your product is the best for my situation - for now.

Yours faithfully,

Anthony Ducre

P.S. I am a bit sick of seeing Warpath labelled as 'Scourge', Trailbreaker labelled as 'Overkill' et al. Can you get that fixed too please? 