Board Thread:Frustrations and venting/@comment-11482499-20131230130842/@comment-11482499-20140131054656

I just emailed Google Play, hope they can force a refund out of Mobage. It seems they have done so for other players.

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Hi,

A month ago, I made 2 in-app purchases [purchase numbers removed]

I purchased virtual goods on the game Transformers: Legends (by Mobage) for a 6-day in-game event. However, that event was severely disrupted by connectivity issues on Mobage's end, which denied me use of my virtual goods for a significant amount of time. They admitted as much on their blog at: http://blog.transformers-legends.com/post/70837130322/the-war-within-connectivity-issues

I have been pressing them for a refund as my reasonable expectation was that I would get to use/enjoy my virtual good for that event, but that expectation was not met. Mobage has repeatedly refused to offer any compensation or refunds for their failure. I am finally turning to Google for help.

Please assist me in refunding these 2 in-app purchases. I am happy to forward email conversations between me and and Mobage if that helps. Thank you!