Board Thread:Game Discussion/@comment-9890645-20130809155352/@comment-174.226.131.81-20130809171416

I asked iTunes for a refund today. The game has its issues with cost and gambling which I'm totally fine with. You step in, you do so on your own free will. The problem is, when any business advertises and offers a product and/or an experience, those things have to be supplied as per the agreed transaction. If you're company is holding tournament like events and its that company's fault for interfering with your progress, then that is not offering what was promised or advertised. If you lose or have deleted things offered in the purchased agreement and its the company's fault, then that is not offering what is promised or advertised. If you win a promised item and its not exactly as promised, then that is not offering what was promised or advertised. I run my own jewelry business and when I don't offer what is promised or advertised then my customers are entitled to their money back. This is basic moral and business edicate. From another business owners stand point, Mobage is doing a pretty rotten job supplying what they are offering on daily basis. Besides all the bugs that have interfered with player's games, many players have items that have gone missing (paid for cubes) or items that weren't exactly as described (no star on maxed transcaned Smokescreens). When any customer of mine comes back for a refund do to an issue one of my products may have, whether its my fault or their fault or no ones fault) I give them a refund.  That's except able business practice.

You're right for calling out anyone who wants their money back for spending it unwisely or just because they didn't rank as well as they'd like, but a lot of players are justified for asking for their money back due to the shoddy service Mobage has been supplying in the game. I also play Marvel War of Heroes and I haven't seen any problems with that game. If enough players ask for their money back (justifiably so) then that will be the real motivator to have Mobage fix the current system that is producing so many errors in this game.

~ Chancius