Board Thread:Game Discussion/@comment-9890645-20131124022446/@comment-11482499-20131124155254

Thanks GoC for your hard work lobbying for us. Apologies I haven't been all the helpful, will try and follow up if needed after your final communication with them.



Back on topic:

1. Mobage’s actions speak loudly for themselves. I would even suggest posting this exchange (or relevant parts) on the other forums to warn them of Mob’s permissive attitude towards cheating (if they didn’t already know!). It is clear Mobage is determined to “do right”, but only when it’s easy – such as banning one girl’s account from the game. When things get even slightly hard, they come up with flaky reasons why it can’t be done – which is so unfair that apparently even some of their staff (Alex) isn’t 100% happy with it. When a company does something that even an employee agrees isn’t 100% moral or right, you know you’ve got a big problem!

2. "I know it's frustrating when an exploit pops up, but in general this is the nature of gaming."

"It's nearly impossible for the development team to foresee all of the possible exploits in the game"

- Excuses aside, in the quotes above, Mobage has basically admitted its product is defective. If anyone wants to make claims, this would be a strong piece of evidence you could quote to Apple or Google when asking for your refund. It's basically an admission of guilt. When a company puts a product out in the market – even if it’s imperfect – they are basically accepting any legal liabilities that may result, because they figure they can still profit of the remaining non-complaining customers. No excuses are acceptable.

For example, if a drug company releases a drug that hurts 0.1% of its customers, it’s because they figure they can make enough money off the remaining 99.9% to settle any lawsuits from the 0.1%, and still come out with a profit. No drug is perfect, so they obviously do their math before releasing the product. Mobage similarly figures that even if they release an imperfect product, they will make enough money off most of the players that the ‘few’ who demand a refund are not enough to dent their profits. Since they believe so, don’t feel bad asking for a refund if you believe you deserve one.

3. I still think Itsme and DaftJerry(lol)’s wrongs are the same severity. Mobage’s explanation that Itsme bought from thieves which is worse than DJ’s exploits is not valid to me. Itsme probably did so unknowingly, so she is not herself a thief. Furthermore, theft is a crime, which is a matter for the authorities to handle, not Mobage. They should report any suspected crimes to the authorities, not be judge jury and executioner on the law. As far as Mobage should be concerned, they should look only at violations of the Mobage TOS, not violations of the law. They should not overstep their authority. So what both of them did is equally severe, unless Mobage can justify why the specific clause that Itsme violated is more severe than the clause that DJ did. Are some parts of the TOS more “sacred” than others? Which parts, and for what reason?