Board Thread:Frustrations and Venting/@comment-9605025-20141020205649/@comment-25442605-20141022234118

CorporateJP wrote: AnthonyDucre wrote:Get this for my latest ticket response (Ghost Bug). What a joke. See my reply. Ughhhhh!



Emos   (Mobage) 

Oct 22 12:42 PM

Hello Anthony,

Thanks for writing in. I apologize for the late response as we are experiencing a higher than normal volume of tickets. I'd like you to make sure that you have claimed your rewards. You will need to claim rewards once the boss is defeated.

Thanks,

<p style="margin:0cm0cm0.0001pt;line-height:16.5pt;"> <span style="border:1ptnonewindowtext;padding:0cm;font-size:10.5pt;font-family:'LucidaSansUnicode',sans-serif;color:white;">Emos <span style="font-size:10.5pt;font-family:Helvetica,sans-serif;color:white;">!

<p style="margin:11.25pt0cm;line-height:16.5pt;text-align:start;">***

<p style="margin:11.25pt0cm;line-height:16.5pt;text-align:start;"><span style="font-size:10.5pt;font-family:'LucidaSansUnicode',sans-serif;color:white;">Emos,

<p style="margin:11.25pt0cm;line-height:16.5pt;text-align:start;"><span style="font-size:10.5pt;font-family:'LucidaSansUnicode',sans-serif;color:white;">What kind of reply is that? Come on. You essentially just asked me if I have 'turned it off and then on again'. I have been playing this game long enough and you have received enough tickets from me to know that I am a veteran of the game and it's episodes and how Mobage respond. That was more than a little insulting. Of course I claim all my rewards once a boss is defeated. This isn't my first rodeo you know. It was me trying to do so that actually caused the bug in the first place (and the second place for the second day it happened). Apparently this 'ghost bug' is known to you, so please do not insult me by trying to palm me off. It won't work.

<p style="margin:11.25pt0cm;line-height:16.5pt;text-align:start;"><span style="font-size:10.5pt;font-family:'LucidaSansUnicode',sans-serif;color:white;">Don't even get me started on the first attack bug, which I have previously ticketed (last TvT episode). It was still present this time around I had the good grace and patience to not even mention it as I felt you would already be aware of it without me piling on, but now I'm upset enough to demand action.

<p style="margin:11.25pt0cm;line-height:16.5pt;text-align:start;"><span style="font-size:10.5pt;font-family:'LucidaSansUnicode',sans-serif;color:white;">I could launch into another long-winded rant about customer service and loyalty etc. You know all that from me already. I just want my fair share, so I can find a reason to continue playing this game. Please, make it right.

<p style="margin:11.25pt0cm;line-height:16.5pt;text-align:start;"><span style="font-size:10.5pt;font-family:'LucidaSansUnicode',sans-serif;color:white;">Regards,

<p style="margin:11.25pt0cm;line-height:16.5pt;text-align:start;"><span style="font-size:10.5pt;font-family:'LucidaSansUnicode',sans-serif;color:white;">Anthony Ducre

Wow...this gets worse every day. These guys just quit caring or are on a mission to piss everyone off, not sure which one...I dunno what their game is now. Ultimately, I'm not bothered by the lack of medals back for either the ghost or first attack bug(s). What bothered me was the reply from Emos.

Tell me, am I being too sensitive? Did I read that the wrong way? Did he just call me a noob, or am I the stupid one and he meant something else?

This lackadaisical attitude to customer service is what really grinds my gears.