Board Thread:Game Discussion/@comment-18653705-20140101082940/@comment-11107497-20140104030019

PRAXISZ wrote: The squeaky wheel gets the grease. When you have an issue with Mobage regarding an illegal activity such as false advertising, request your compensation and try to assist them in correcting the error nicely. If they do not respond escalate your claim. Be honest and the results can oftentimes lean in your favor.

But name calling rarely makes you seem intelligent or improves your plea especially when you have no idea what others spend or what actions they take to try to improve this application that they enjoy competing in.

Indeed this is true. There's no point abusing the customer service people. It's not their fault and they have zero control or power. The real problem is with the "game team" although I doubt there's a dedicated team and it would just be contracted programmers, it's probably even completely different contracted programmers now to when the game first started. The problem is also higher up with the people that set the prices.

The customer service people are just regular people, trying to support a hundred different games and deal with endless crap being dumped on them because of other people's mistakes or greed.

And from looking at the ticket numbers between my own tickets awhile ago.. they get like 100-200 an hour..