Board Thread:Game Discussion/@comment-11165765-20131108091245/@comment-11165765-20131116180029

Hey Blaise, (That is GoC)

Thank you for taking the time to reach out to me, I do appreciate the gesture. I'm sorry I have not replied to your email yet, but I hope you can understand that sending an email to our customer service team isn't exactly the best way to contact me, especially considering I had asked you to PM me here on Facebook.

I'm certainly not ignoring you, but I do have many players to speak with, and sometimes a prompt reply just isn't something I can manage.

I can only really ask for your patience in this regard.

I understand that you guys are not happy that these exploiters were not publicly named, and permanently banned, but that's just not our approach.

It was partially our fault that this exploit existed in the first place, and we do believe in second chances.

These players are under strict monitoring, and any second offense will of course result in a permanent ban.

Send me a PM, and let's talk about this.

To be entirely honest, I was hoping that when you sent your community representative to speak with me, you guys wouldn't come out of the box swinging. This isn't really the best way for us to forge a meaningful relationship, wouldn't you agree?

Best, Alex

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For if anybody want to know my answer to his answer

Alex:

"I understand that you guys are not happy that these exploiters were not publicly named, and permanently banned, but that's just not our approach."

First you say exploiters, knowing that who exploit a code is pursuing cheat the game, therefore in gaming world they are knowing as cheaters. So call them properly at least to respect other players, if you are interested on them.

<span style="color:rgb(184,184,184);font-family:Verdana;font-size:14.545454025268555px;line-height:18.18181800842285px;text-align:left;">Second that it is your approach because that's what you did with Itsme5712, you went straight out to the pseudoboycotters to said to them that "the itsme problem was taken cared"

<span style="color:rgb(184,184,184);font-family:Verdana;font-size:14.545454025268555px;line-height:18.18181800842285px;text-align:left;">"It was partially our fault that this exploit existed in the first place, and we do believe in second chances."

<span style="color:rgb(184,184,184);font-family:Verdana;font-size:14.545454025268555px;line-height:18.18181800842285px;text-align:left;">Well again you don't give a second chance to Itsme5712 and again the fact that a cheap coins dealer has advertised their offers for another inexperienced and naive new player take the offer on their own internal network is because of you, and that third party company is still advertising these deals is still your fault. <span style="color:rgb(184,184,184);font-family:Verdana;font-size:14.545454025268555px;line-height:18.18181800842285px;text-align:left;">You show us, to your entire base player that you have two different scales when it comes to faults and punishments, a big punish for a fault and a small punish for a bigger fault. You don't measure neither the intentionality nor the potential perjury that the two different actions haul

<span style="color:rgb(184,184,184);font-family:Verdana;font-size:14.545454025268555px;line-height:18.18181800842285px;text-align:left;">The fact that your game have so much more flaws than many games of other companies does not relieve serious misconduct of cheaters when they are violating your terms of service which doing that, where explicitly you warning that the overall penalty is be permanent banned

<span style="color:rgb(184,184,184);font-family:Verdana;font-size:14.545454025268555px;line-height:18.18181800842285px;text-align:left;">They, a group that deliberately acted together with the aim of improving methods of exploiting your codes, to pass it to the rest of your group for all of them make it into the first tier and displace a significant amount of honest players and steal their deserved awards, not only is a violation of the TOS but shows a total lack of ethics to attempt to harm the company that owns the game but also to all players who honestly try to win the biggest prize.

<span style="color:rgb(184,184,184);font-family:Verdana;font-size:14.545454025268555px;line-height:18.18181800842285px;text-align:left;">And you do not punish not only the lack of ethics and that action harmful to the interests of other players say that you care so much, but is detrimental to its own commercial interests and prestige, but rather you also reward them allowing them to keep their cards obtained cheating the game and also you give it to them a week's holiday in the event that nobody cares!

<span style="color:rgb(184,184,184);font-family:Verdana;font-size:14.545454025268555px;line-height:18.18181800842285px;text-align:left;">You don't realize the damage that are taking place, the discredit that are gaining to protect a handful of cheaters instead of protecting the large number of honest players who play their games, that lot you boast. No one can understand this actions is the contrary to any reputable company would do. You give the impression that the '' money of a few are worth more than the many".

<span style="color:rgb(184,184,184);font-family:Verdana;font-size:14.545454025268555px;line-height:18.18181800842285px;text-align:left;">You know that not only I will not just make you a bad publicity every day on your own page, but it will be no magazine or website specialized in videos games and applications for mobile phones that are not aware about your business practices, your decision of the way you choose how treat your base player and your lack of word with regarding the implementation of punishment warned by yourselves in the service regulations.

<span style="color:rgb(184,184,184);font-family:Verdana;font-size:14.545454025268555px;line-height:18.18181800842285px;text-align:left;">And about your last paragraph, find out Alex that I speak for myself,not as a representative of TFL Wikia Group or AppInvasion team. Because I'm not and nor wish to represent to nobody more than himself.

<span style="color:rgb(184,184,184);font-family:Verdana;font-size:14.545454025268555px;line-height:18.18181800842285px;text-align:left;">This is my personal crusade. Don't want nothing more that you retract in your decision to keep his forgiveness to the cheaters.