Board Thread:Game Discussion/@comment-11165765-20131108091245/@comment-11165765-20131111034016

Mobage Hey guys,

The first thing I want to say is that, when things like this rise up, please just come here and talk to me first.

There are so many misconceptions about this entire situation, and I would bet they are there because a few people have been purposing their speculations as facts, when they don't actually know what happened.

First off, Itsme's situation is a little different. The provider she was using was only able to offer their services because they used a data block of stolen credit cards to make those purchases. We have taken massive steps to have this fraudulent service eradicated, but we had to send an incredibly strong message regarding this issue.

You cannot steal John Doe's credit card to get ahead in TFL. There is no wiggle room on that.

Second of all, people are tossing around the idea that hundreds of thousands of players were using this exploit, and thus bumping everybody out of ranking positions.

The reality is that less than twenty people were using this exploit. I'll look into having players who were bumped out of rank compensated for this, but it's not going to be a huge number of people who were bumped out.

I'm not sure why there is so much animosity over me not coming over and talking to you guys on your particular page. This Mobage page is where community leaders come to speak with me, and I can't just go around putting my nose in everybody else's business. A surprise appearance on a community page here and there might be nice, but I specifically don't post or engage on outside community hubs because it would be unfair to others.

If you guys wan't my representation, just send your top reps over to me, and we will be well upon our way.

I'm super busy today, so my responses may be a bit sparse, but let's talk about this.

I'm sure we can clear the air here.

Roll out,

Alex