Board Thread:Frustrations and Venting/@comment-25442605-20141017012915

Saw this message from Thundercracker12 posted today: Thundercracker12 Wow, Emos. Just wow. Hi there.

Before Snarl(5)'s stats were corrected, I used the card to take down the Frenzy boss and spent a considerable amount of battle cubes to do so. Please refund the 1.000 coins I had to spend on 75 battle cubes due to snarl's inadequate stats.

Thanks, Thundercracker12 Hi there,

Thanks for writing in. I apologize for the late response as we are experiencing a higher than normal volume of tickets. You will need a to consult with iTunes for a refund. We are not crediting you 1000 coins. For further assistance with this issue, please contact Apple using the information provided below. I have no access your financial information or your iTunes account.

Apple can be reached via the following methods:

- The "Report a Problem" link on your iTunes invoice. - 1-800-692-7753 - http://www.apple.com/support/itunes/contact.html

I appreciate your understanding and hope for a speedy resolution!

Thanks, Emos Hi Emos.

Never mind the 1000 coins then. Please replace the 75 battle cubes I wasted due to Snarls's erroneous stats.

Thanks, Thundercracker12 Hello,

Thanks for writing back. I am not able to credit you with 75 battle cubes.

Thanks or playing, Emos Hi Emos.

Why are you "not able" to do so? It is a legitimate request for compensation of lost resources based on your programming error. Try again.

Thanks, Thundercracker12 Hello there,

Thanks for writing back. Please note that I will not be crediting your account with any form of mobacoin, battle cubes or in game items.

Thanks, Emos You still haven't answered my question as to why you are "not able" to do so. I am unsatisfied with your responses. If you are unwilling to assist me, please escalate my request to someone who is.

Thanks, Thundercracker12 Hello there,

Thanks for writing back. I cannot credit you mobacoin, because I am not permitted to credit you for this issue.

Thanks, Emos I'm not asking for Mobacoins. I am asking for 75 battle cubes for the reasons listed below. Please escalate my request.

Thanks, Thundercracker12 Hello there,

Thanks for writing back. I have escalated your account to a Supervisor, who will contact you as soon as possible.

Thanks, Emos  