Board Thread:Game Discussion/@comment-9605025-20130929143905/@comment-18185366-20130930070314

this happened to me just recently when i was at rank 8000. been trying to crawl my way up the rankings. kept waiting for hours for a get help to appear. but none came. so i closed the app. and turned off the phone. i loaded the game after that and then they appear. weird stuff really. don't know if this will work for you, but it did for me. guess it's worth the try.

also, i cleaned up my allies list and remove those allies who are not playing anymore. Be warned though, there are times that the app hangs when cleaning the allies list. don't know why but it happened to me several times which is frustrating during an event and if you're playing catch-up.