Board Thread:Game Discussion/@comment-11590835-20130724050540/@comment-10314727-20130726080258

@StarscreamG1, I also quite in the middle of RtR. I emailed concerned that the space bridge draws were bugged, and got that form letter response back about 'you can't have the cards you paid for because that would make the game pay 2 win'. I emailed back several times, but Mobage simply ignored everything I sent from then on, which is the absolute height of rudeness, especially considering I had spent upwards of $350 on the episode so far. I have no time for a BS business that I had just dropped $350 on, and mobage has no right to operate such a disgusting and disdainful business such as this.

In the end I emailed Apple customer support, who were very helpful and responsive. I explained how I had not received the items being advertised, and how my continual emails to their support were simply being ignored. Apple simply reversed all my coin purchases for the episode, which amounted to a full $350 refund, I deleted TFL completely, and sent off one last email to Mobage directing them to delete my account and remove me from the leaderboard rankings. Mobage finally responded to this email, quite quickly in fact, saying the account was permanently disabled and I would have to make a new account to ever play again (which I won't).

As a final FU, they apparently completely ignored my request to remove me from the RtR rankings; so if someone got jipped out of a tier 1 finish, you have my apologies.. :(

The lesson to learn here for everyone else, be *very* *very* careful spending real money on this game or any other game by this scam of a company. If you do find yourself getting horribly wronged by Mobage, which seems simply a matter of time given current trends, you DO have protection of last resort as a consumer. Do not be afraid to use them. Call Apple or Google support, or even your credit card company itself if necessary. If Mobage refuses to listen to you, these other companies will.